ACTION

Bryan Slater

Director of Education

Distribution

To: All Head teachers

The attached document requires your action as detailed below:

ACTION	Title	Complaints Procedures
	Summary of contents	The revised, recommended complaints procedure for schools. How to manage complaints. Complaints about an Education Department Service. Click Here
	Associated documents	The revised, recommended complaints procedure for schools replaces the document circulated in 1998.
	Date	April 2001
	Summary of action required	To review your existing complaints procedure and consider its replacement with the enclosed document. To make available both complaints procedure documents to parents and other members of the public.
	To be completed by	31st August 2001
	LEA Contact	Alan Smith alan.smith.edu@norfolk.gov.uk	Tel:	01603 224455
	Document reference	MI 74/01