Bryan Slater Director of Education	Distribution
	For the attention of all Norfolk School Headteachers

This document needs your action as detailed below:

ACTION	Title	Generic school email account.
	Summary of contents	Letter highlighting the importance of using the school generic email account to receive NCC communications.
	Associated documents	N/A
	Date	8 July, 2003.
	Summary of action required	It is important that all school Headteachers regularly check their head@schoolname.norfolk.sch.uk email account to receive NCC communications. The school is also responsible for checking the other accounts on a regular basis. Office@schoolsname.norfolk.sch.uk and ICTC@schoolname.norfolk.sch.uk
	To be completed by	Initial completion 30 September, 2003 and then regular review
	LEA Contact	Stephen Leach	(	0845 303 3003
	E-mail address	stephen.leach@norfolk.gov.uk
	Norfolk Self Review reference	8. How well does the school use its resources
	Document reference	MI 159/03

GENERIC SCHOOL EMAIL ACCOUNT

The four generic RM EasyMail accounts (head@, office@, ICTC@ and chairofgov@), recommended by Becta and provided by the LEA are now being regularly used as the preferred means of communicating information to schools, and Chair of Governors. Please check these accounts on a regular basis. If your school has established alternative main email addresses, it is suggested that Outlook Express is set up to also receive email from these accounts.

If you would like to set up Outlook Express to send or retrieve email from these accounts, full instructions are available on the ICT Solutions web site - http://ictsolutions.norfolk.gov.uk. Click on the "A-Z" link at the top right-hand section of any page and select "RM EasyMail Plus User guide".

Alternatively, Education ICT Solutions can setup a redirect from any of the generic email accounts to your preferred email account.

If you require further assistance, please contact the ICT Solutions Helpdesk by telephoning 0845 303 3003 or via the Helpline button on our web site.