Management Information Sheet
Education General Enquiries - Transfer Process Update
Education General Enquiries - Transfer Process Update
Tuesday's transfer of a range of education general enquiries to the Customer Service Centre was very successful, and hundreds of calls have since been answered.
Teething problems were encountered with some of the changes to telephone numbers and these are detailed below.
| Service | Discontinued numbers | What callers to the number will get | Amended new contact numbers for internal or 'business to business' calls (including schools) |
|---|---|---|---|
| School crossing patrol | 01603 222042 | Message to redial 0844 800 8020 | 01603 224489 |
| Behaviour and attendance - Central area | 01603 224007 | Message to redial 0844 800 8020 | 01603 223577 |
| PASS Assessment & Provision Team Central area | 01603 224007 | Message to redial 0844 800 8020 | 01603 223577 |
| Exclusion helpline | 01603 224011 | Message to redial 0844 800 8020 | 01603 224017 |
| Youth & Community Service | 01603 228982 | Number not replaced |
Please not that the revised new numbers (223577 and 224017) are used for business-to-business calls only and should not be given out to the public.
Remember, the old numbers previously available to the public now have messages asking the caller to redial the new education general enquiries number 0844 800 8020.
All other changes to the telephones were sucessful but if you have any questions about the Transfer Process in gereral, or thr telephony aspects specically, please contact Katherine Attwell, Service Improvement Manager on 01603 638002.