Update re revised Complaints Procedure for schools

This document is an update to MI Sheet 123/05, issued in July 2005, that asked Governing Bodies and Headteachers to review the revisions to the complaints process, and consider adopting the new procedure for their school.

From feedback received since July it is clear that a further revision of both the process, and the wording of the booklet, is necessary, before governing bodies are asked to formally adopt the procedure.

In the light of this, Children's Services asks that schools and governing bodies should continue to use existing procedures for handling complaints. A new Complaints Procedure, which will be recommended for consideration and adoption by governing bodies, will be issued after the Autumn half term.

Further support and information

Should you need further information, or have questions about this MI Sheet, please contact: Katherine Atwell, Service Improvement Manager, on 01603 638002
or
Sue Platt, Senior Development Officer, Governor Support Service, on 01603 433276