Management Information Sheet

New look EHCP Operations Service

MI Sheet TypeInformation
MI Number:5/21
Publication Date:15/01/2021 12:00:00
LA Contact:Nicki Rider
Audience:Head Teachers, SENCOs, those involved in EHCP delivery
Links:New look EHCP Operational Service.pdf

New look EHCP Operations Service

We are really excited to tell you about our new look EHCP Operational Workforce structure which is now "going live".

We are committed to improving our arrangements for EHCP delivery in Norfolk. One key part of this was to increase the resourcing in our EHCP Workforce and to put in place a new look structure that will best enable us to achieve improvement across all aspects of EHCP delivery, from the first EHC needs assessment to Annual Reviews across the age range 0-25.

We are thrilled to say that this work is now complete, and our new teams are now here!

Our existing 3 Locality Teams structured across district council boundaries (Norwich & South / West & Breckland / North, East and Broadland) are still in place, but we have created 2 additional teams to give a direct focus on new EHC needs assessment and Plans and Post 16. We know that our Locality teams struggled to manage the scope and breadth across all aspects of casework and with the creation of these new teams, caseload sizes have reduced and we have dedicated teams now focussed on the Post 16 cohort and those undergoing their first EHC needs assessment / EHCP.

We have also increased our Management resource so that we could strengthen management capacity for our casework and can give greater attention to strategic improvements.

The aims of our new model are:

  • To improve the timeliness and quality of the first EHC needs assessment and Plan;
  • To improve our arrangements for Annual Reviews of EHCPs at pre-16, meeting deadlines for transfer between education phases and ensuring ongoing quality;
  • To improve our ability to work with the Post 16 sector in the transition of our EHCP cohort into adult life and the Preparation for Adult Life outcomes;
  • To improve our levels of communication and co-production with families in the development of EHCPs and their ongoing review.

We are also thrilled to tell you that our new EHCP County Contact Number is NOW LIVE! We have set up this number so that any family with a child with an EHCP or having an assessment for one can contact us quickly and easily. Parents have told us they can often find it hard to get hold of people, with phone numbers going unanswered. We've set up the County line so parents know they can always get through to us and get answers to questions.

This new county wide line will build better communication between our teams and the families they work with.

The new customer contact telephone number is: 01603 679183

The phone line is open between the following times:

0900 and 1700 Mon to Thursday
0900 and 1600 on a Friday

Download the diagrams which describe how our teams are now structured and tells you "who's who".