Management Information Sheet
Free use of interpretation service, Language Line, for communication with EAL families
The Norfolk Virtual School for Looked After and Previously Looked After Children is providing FREE access to INTRAN's telephone interpreting service (Language Line) to be used to contact vulnerable families (CIN, CP, VPR Syrian families and any other EAL families where there is a communication barrier due to parents'/carers' limited level of English.)
This service is FREE for all schools until Easter at present. To access the code and instructions for us please contact either tanya.ingram@norfolk.gov.uk or lisa.reynolds@norfolk.gov.uk.
There is a limit of 15 minutes per child per week and you will need to log the call usage with the EAL team.
In addition to this service, leaflets provided by the Bell Foundation are available in 18 languages to support EAL children and give practical advice about returning to schools. See the link below to download these for free.
A reminder that the Language Line code can only be used for telephone bookings. Calls are to an 0800 number, therefore, in most cases, the call itself is also free .Please note- In order not to disadvantage schools that have already paid into the INTRAN service, it is important that you use the new ID code to use Language Line. Using any other ID Code (if known), will be outside of this offer and fully charged to your school.
In order for schools to continue to access interpretation and translation, INTRAN is available for use by all schools. Simply contact intran@norfolk.gov.uk for details.