Management Information Sheet
Urgent - Barclays Digital Channels Windows 8.1 support
FAO Barclays.net users:
Microsoft will be ceasing their support for Windows 8.1 on 10 January 2023. This ceasing of support means that Microsoft will no longer provide security updates after this date, leaving users of this operating system more vulnerable to malware and fraudulent attacks. You must therefore upgrade to a supported operating system to comply with our Hardware and Software Requirements guide. This guide can be accessed from the iPortal home page then follow Accessibility > Technical Support > Hardware and Software Requirements or by following this link which can be pasted into your browser:- www.corporatebankingsupport.uk.barclays/digitalchannels/digital-channels-help-centre/technical-support/hardware-software-requirements.html If you require more information, then please contact corporateclientoutreach@barclays.com or call 0800 206 1717.
Digital Channels Product Implementation Frequently Asked Questions
Why do I have to upgrade my Operating System (OS)
From 10 January 2023 Microsoft will cease issuing security updates and cease support for Windows 8.1. As no security updates will be issued, users running on Windows 8.1 will be increasingly vulnerable to malware infection and other security risks. Criminals are well aware of the vulnerability.
How much will it cost to upgrade my OS
Refer to the Microsoft website or your IT Support.
Will I need a new PC
Refer to your IT Support.
When do I have to upgrade my OS by
To comply with your Digital Channels security obligations, you must upgrade to a compliant operating system by 10 January 2023.
What are the implications of not upgrading
You will be more vulnerable to cyber-attacks, data breaches, or payment fraud and should you fall victim, Barclays may not be responsible for any losses incurred.
Can I extend support from Microsoft
Microsoft have advised they are not extending support beyond the 10 January 2023. Please refer to their website for more details.
Can I extend support from Barclays
No, to offer the best protection to clients our policy is to only allow access via fully supported versions of operating systems and browsers.