Just one number
We're delighted to announce that from 20 March 2017 you will be able to contact our integrated Healthy Child Programme services for 0-19 year olds, including School Nurses, via:
The single number, located in our new offices at Cringleford, will operate from 8.00 am to 6.00 pm Monday to Friday and during extended hours on a Saturday from 9.00 am to 1.00 pm.
Mobile telephone numbers for our clinicians will not change.
From 20 March 2017, all communications including referrals should be:
- emailed to: ccs.NorfolkCYPHealthServices@nhs.net or
- posted to: the Children & Young People's Health Services, Cringleford Business Centre, Intwood Road, Cringleford, Norwich NR4 6AU
The only exception to the above is communications relating to concerns about the safety or wellbeing of a child or young person. These communications should continue to be referred to the Multii-agency Safeguarding Hub (MASH) which can be contacted on 0344 800 8020.
Please be assured that there will be no change to the services provided to your school or students, the people who provide these or the locations from which these are provided. The introduction of this number will make it easier for families and professionals to contact us and speak to the right person, at the right time, irrespective of where they live or are based in Norfolk.
Students aged 11-19 are also welcome to use the same single number and of course can continue to access confidential advice and support from our school nurses via the ChatHealth text messaging service on 07480 635060. Find out more about ChatHealth via our YouTube channel
If you have any questions or need to contact our services before 20 March, you can continue to do this via your existing contact details. In the meantime, I would be grateful if you could display the enclosed posters in appropriate areas at your school, printed copies of which we will also be sending to you in the post.
This news item was published : 16 February 2017.