Change to the referral process for Nelson's Journey

Nelson's Journey would like to inform you of changes to the referral process into the service, with effect from 1st March 2018:

Due to the continued high demand, and occasional inappropriate, referrals to Nelson's Journey's services we have reviewed our referral process and have changed our process as follows:

• Following all professional referrals we will send a letter/email to the parent/carer inviting them to contact us to take/complete the referral process. A copy will be sent to the referrer.
• At this stage the parent/carer will discuss the child's needs with a duty worker and if the service is deemed appropriate a 1:1 assessment will be arranged.

• Where appropriate the parent/carer will be offered continued access to our support line.
• Parents/carers will be sign posted to a more relevant service where necessary.

• Where possible could you encourage parents/carers to contact Nelson's Journey directly.
• If you make the initial referral please gather as much information about the child/young person and the detail of the bereavement and call our support line to discuss the referral.

Each family will be sent a tailored information pack once we have spoken to them.

Our NJ Support Line is open:

Monday 9am - 4.30pm
Tuesday 9am - 4.30pm
Wednesday 1.30pm - 4.30pm
Thursday 9am - 4.30pm
Friday 9am - 4pm

Our phone number is 01603 431788

Nelson's Journey
Bradbury Building - Smiles House, Octagon Business Park, Hospital Road, Little Plumstead, Norwich, NR13 5FH